Refund policy

Refund Policy: Cultivating a Commitment to Your Satisfaction at Fajateshapewear.co

At Fajateshapewear.co, we strive to provide you with top-quality shapewear and exceptional customer service. We understand that sometimes things may not go as planned, and we're here to help. 

Please review policy as we have no refunds or returns. We offer exchanges and store credit only on website orders. 

If you have placed and order thru TIKTOK please refer to TIKTOK policy website and TIKTOK is not the same or have same policy. 

Items that arrive with any kind of odor or stain will be denied. No exceptions. 

We are not responsible for any lost or stolen packages.

If you remove redo add on your order we can not file a claim on your behalf and are not responsible if the order is lost or stolen. 

If order is lost, missing, or stolen we must be notified within 5 business days as claims are time sensitive and could be denied. Lost order replacements can not be refunded only replaced. 

 

WE CAN NOT MAKE ANY ADJUSTMENTS TO ORDER ONCE THEY HAVE BEEN PROCESSED. ORDERS CAN NOT BE CANCELED OR CHANGED ONCE THEY HAVE BEEN FULL FILLED DUE TO THE HIGH VOLUME OF ORDERS (ESPECIALLY DURING ANY HOLIDAY/ BIG SALES) PLEASE REVIEW YOUR PURCHASE BEFORE CHECKING OUT AS WE CAN NOT GUARANTEE ANY CHANGES TO ORDES.


SHAPEWEAR:

Exchanges are allowed for different size if needed. If you are not satisfied with the item ordered and item is new we offer store credit. Item must be in its original packaging, clean, unworn, and odor/stain free. If the item shows signs of use such as stains, odors, or damages it will be refused and sent back. We recommend shipping item back with tracking number. WE ARE NOT RESPONSIBLE FOR LOST, MISSING, OR STOLEN PACKAGES.

CLEARENCE ITEMS:

Discounted items or Clearance Items are FINAL SALE. We can not exchange, return, or refund as most items are being liquidated due to low stock or being discontinued. 

 

Cancellations:

  • Due to the nature of our products and the personalized service we offer, cancellations may not be possible once your order has been processed.
  • If you need to cancel or modify your order, please contact us immediately at fajatecolumbianfaja@gmail.com We'll do our best to accommodate your request.
  • a case-by-case basis. This may include situations where you receive an incorrect item or a significantly different product than what you ordered.

Our Commitment to You:

We value your satisfaction and want to ensure you have a positive shopping experience at Fajateshapewear.co. If you have any questions about our Refund Policy, please don't hesitate to contact us.

Let's cultivate a thriving relationship built on trust and transparency!